general hot water
general hot water
About Us

Hot Water Service Done Right

We're not your typical plumbing company. Burnside Hot Water specialises exclusively in hot water systems across the Sunshine Coast, which means we diagnose faster, understand your system better, and get your hot water running reliably. Whether you're dealing with a cold shower emergency, an ageing unit that needs replacing, or you're planning an upgrade to a heat pump or solar system, we bring the focus and expertise that only comes from doing one thing properly.

Here's what sets us apart: when you call Burnside Hot Water, you're speaking directly with the person who'll turn up to your home. No call centres. No commission-driven sales tactics. No subcontractors you've never met. It's owner-operated service from start to finish, so you get honest advice, transparent pricing, and workmanship you can trust. We're local to Burnside and the wider Sunshine Coast region, and we're here to help homeowners get dependable hot water without the runaround.

Why Trust Burnside Hot Water

Expertise You Can Count On

When your hot water fails, you need someone who knows what they're doing and shows up when they say they will. Burnside Hot Water is built on specialist knowledge, local accountability, and a commitment to getting your system sorted properly the first time. We're licensed, insured, and focused entirely on hot water solutions for Sunshine Coast homes.

Years Experience

Hot Water Specialists Only

We don't spread ourselves thin across general plumbing. Hot water systems are all we do, which means faster diagnostics, better advice, and solutions tailored to your household's needs.

Owner-Operated Service

The person who provides your quote is the same person who completes the job. No surprises, no handovers to subcontractors, and no pushy salespeople working on commission.

Honest, Transparent Pricing

We explain what needs doing and why, with upfront pricing and no hidden fees. You'll know exactly what you're paying for before any work begins.

Local & Reliable Across Sunshine Coast

Based right here on the Sunshine Coast, we understand local conditions, council requirements, and what systems work best in our climate. We're here when you need us.

Our Story

Why We Do Things Differently

todd petrie image

Todd Petrie

Founder

I started Burnside Hot Water because I saw too many homeowners getting passed around between sales teams, subcontractors, and call centres when all they wanted was a straightforward answer about their hot water. People deserve better than that. By focusing exclusively on hot water systems and keeping things owner-operated, I can offer the kind of service I'd want for my own family: direct communication, honest recommendations, and quality work without the usual runaround.

Every job matters. Whether it's an emergency repair on a Sunday morning or a planned upgrade to a more efficient system, I treat your home with respect and your time as valuable. This business was built on referrals and repeat customers across the Sunshine Coast, and that's only possible when you deliver on what you promise. Hot water might seem like a small thing until you don't have it—and when that happens, I want you to know there's someone local you can rely on.

Our Promise

We'll show up on time, explain your options clearly, and complete the work to the highest standard. No jargon, no pressure, no shortcuts. Just dependable hot water service you can trust.

Our Approach

We listen first, then recommend what actually suits your household and budget. Whether it's a quick repair, a full replacement, or an energy-efficient upgrade, we'll guide you through the process with patience and expertise.

Why Choose Us

Licensed, Local & Focused on Hot Water

Choosing a hot water specialist means choosing someone who understands your system inside and out. Burnside Hot Water is fully licensed and insured, with a track record of reliable service across Burnside, Sunshine Coast, and surrounding areas. We're here to solve your hot water problems efficiently, professionally, and without the stress.

No Subcontractors or Sales Teams

You deal directly with the owner from quote to completion. That means consistent communication, accountability, and workmanship you can rely on every single time.

All System Types Covered

Gas, electric, solar, heat pump—we install, repair, service, and replace them all. Our specialist focus means we stay current with the latest technology and compliance requirements.

Fast Response for Emergencies

Hot water breakdowns don't wait for business hours. When you're stuck without hot water, we prioritise getting to you quickly and restoring comfort to your home as soon as possible.

Honest Advice, Fair Pricing

We'll always recommend what's right for your situation, not what earns the highest margin. Transparent quotes, quality parts, and workmanship that lasts—that's how we've built our reputation.